International Business Communication Consultant

Presentation skills; successful negotiation techniques; interviewing for selection; job specifications; higher order reading skills; business writing; customer service; appraisals; report writing; examination techniques; cultural aspects of international business; note-making; selling.
Course outlines

Interviewing for selection


Includes practice ‘mini’ presentation & formal presentation, videoed for feedback

Effective business writing

  • Establishing purpose/ brevity/ clarity
  • Punctuation & spelling
  • Report writing
  • Summaries
  • Shorter written communications: notices

Includes written practice exercises

  • Active listening
  • Using the voice
  • The language of negotiations
  • Negotiating styles
  • Behaviour labelling
  • Reframing

Includes practice ‘mini’ negotiations e.g. group discounts, videoed for feedback

Cultural awareness

  • Introduction: role plays
  • Styles of verbal communication
  • Various countries: courtesies, dress, mannerisms, formalities